Date: 12/4/2010
TUMSPR News: In a two-day conference on Human Resources Development in Hospitals on Kish Island on November 24, 2010, Dr. Graeme Codrington, highlighted the importance of understanding the patients’ values in Hospital settings.
A two-day conference on Human Resources Development in Hospitals which started on Kish Island by Tehran University of Medical Sciences (TUMS) Hospital Management Research Center on November 24, 2010 and participated by more than 300 hospital managers, physicians and nurse managers accompanied by some of the deputies of the institution and vice-ministers of the Ministry of Health and Medical Education, in which Dr. Graeme Codrington, an expert on the new world of work and multi-generational workplaces, highlighted the importance of understanding the patients’ system values in Hospital settings in his lecture entitled “Mind the gap: understanding different generations of staff and patients”.
The following is an excerpt from Dr. Graeme Codrington’s lecture translated from Persian and perhaps it may have some imprecision in the exact words that have been used.
He exemplified it by saying “you may notice two people accompanying their patients crying, one because of anxiety about his or her patient’s condition and the other from joy and you may be mistaken by the two unless you get to know their attitude. Therefore, we have to appreciate attitudes and to do so we have to understand their value systems too”.
He later divided generations to four types as follow:
The first generation, the ones who have been given birth to in 1930s and 40s and are presently 65—85 years old. They have had a difficult experience, have experienced the World War II and believe you need to have commitment, sacrifice and perseverance and to succeed in life. You have to work hard and it is not [vitally] necessary to enjoy life. People of this generation have huge conscience at work, they do not take risks, and they are very economical. They usually do not have credit cards, they are very patient, very hard to ask for help and they believe you have to respect whoever has an organizational position whether he is a good or a bad person. But positions are not important to the youth today and they respect your character than your position and if I do not wear tie they would not listen to me. That’s why we have to have a different approach in hospitals and know different attitudes.
The people of next second generation are the baby boomers and they have been born after the World War II and 1960s. This generation has vision and believes it can change the world. That’s why [Neil] Armstrong when stepped on the moo said this is a small step for humanity.
Dr. Codrington hinted at the idealism of this generation and said “this generation loves to work and take risks, knows how to use the media and loves sports but being opinionated is their biggest drawback.
The people of the next generation, generation X, have been born in 1970s, they have had a difficult experience and when asked what was going on in the world and what should I do, their parents did not know what to answer. This people of generation are lazy, because their parents are working and easing his problems, they can communicate very well, know how to use computer, believe in continued education, are practical and want rapid success.
He then categorized the fourth group as generation Y people. They have been born from 1989 onwards and have been growing with the internet and cell-phones, are very optimistic, have a high self-confidence as though they are very proud, love to laugh and love to enjoy themselves, they do their job very well, love to help their society and the world, and [protect] the environment. And if you want to predict the future, you have to know their value system otherwise they will make you crazy. Therefore you have to understand their values because they have a positive attitude towards questioning.
His other presentations included:
Interactive seminar: applying generations to our work
The communication game: stimulation activity designed to improve communication
The talent challenge: six keys to getting the most out of your talented staff
http://publicrelations.tums.ac.ir/english/news/detail.asp?newsID=20790
No comments:
Post a Comment